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Sierra is the leading platform for customer-facing AI agents, serving major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company recently achieved FedRAMP High certification, enabling expansion into the US public sector. Sierra is building its founding public sector team to transform how government agencies serve citizens and engage with constituents.
In this role, you will own the end-to-end technical pre-sales process for government institutions at Federal and state levels. You will scope customer use cases, articulate business value, design and demo Sierra's platform, lead technical and architecture reviews, and serve as a trusted technical expert throughout the sales cycle. You will work cross-functionally with Sales, Product, and Agent Engineering teams to drive go-to-market strategy and continuously improve solutions through customer-driven product development.
As an early member of the public sector team, you will partner closely with industry leadership to build capture motion, market strategy, and product components to scale quickly. You will understand and anticipate customer needs, positioning Sierra's industry-leading AI solution. You will also be responsible for relationship-building with potential customers, including executives and technical leaders, and will lead the sales process with public sector customers.
Key responsibilities include demo building and presenting, working with customers in the GTM function, connecting prospects' specific business problems to Sierra's solutions for both technical and non-technical audiences, and leveraging AI tools efficiently in your technical sales motion (discovery prep, solution design, demo and prototype building, technical proposals). You will own the accuracy of all customer-facing materials, whether or not AI assisted in their creation.
REQUIREMENTS:
- 5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales, including 2+ years supporting U.S. Federal, state, or local government customers
- Past experience in demo building, presenting, and working with customers or clients in the GTM function
- Experience in relationship-building with potential customers, including executives and technical leaders
- Experience leading the sales process with public sector customers; familiarity with FedRAMP and government authorization processes
- Comfort and prior experience operating as an early or founding member of a new team or business
- Ability to connect a prospect's specific business problems to Sierra's solutions and explain them to both technical and non-technical audiences
- Ability to leverage AI tools efficiently as a regular part of your technical sales motion, with ownership of accuracy and judgment about where human expertise is required
- Bachelor's Degree or above (bonus if in Computer Science or related field, or equivalent professional experience)
- BONUS: Experience translating code, technical logic, and user requirements to product and engineering requirements
