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Assembled helps companies scale customer support operations by providing AI-enhanced tools and software for managing complex support teams, demand forecasting, scheduling, and intraday adjustments. The company serves 400+ enterprise customers including DoorDash, Salesforce, Stripe, and Sephora, and has raised $71M from top-tier VCs.
As an Enterprise Sales Development Representative, you will generate high-quality pipeline across a focused set of enterprise accounts while helping raise the bar for prospecting excellence. This role emphasizes AI-enhanced selling—using technology to research accounts, personalize outreach, and scale impact while applying human judgment, commercial instincts, and product expertise that technology cannot replicate.
Key responsibilities include:
- Generate high-quality pipeline across focused enterprise accounts
- Build account penetration strategies by researching complex organizations, identifying key stakeholders, and finding compelling engagement reasons
- Prospect across cold calls, email, LinkedIn, events, and other channels, balancing personalization with consistent execution
- Use AI and automation to research faster, spot account signals, and scale effective approaches
- Run discovery calls and convert early conversations into qualified opportunities
- Test messaging, targeting, and outbound plays based on learnings from enterprise prospects
- Attend in-person events, conferences, and customer meetups to create opportunities and build relationships
- Partner with Account Executives, Marketing, and RevOps to penetrate priority accounts and improve outbound strategy
- Contribute ideas to strengthen the SDR playbook
Assembled's culture emphasizes "getting on the plane"—meeting customers face-to-face is central to winning. Notably, 40% of current Account Executives started as SDRs, indicating clear career progression. You'll prospect into complex organizations like Canva, Ramp, Robinhood, and Stripe, learning how large support organizations operate and opening conversations around meaningful operational problems.
The role requires in-person work 5 days per week from Assembled's offices in Chelsea Market, New York or the Mission in San Francisco.
REQUIREMENTS:
- Minimum 1 year of experience carrying a real sales target as an SDR; must be able to articulate exactly what you owned, how you performed, and what drove results
- Demonstrated ability to break into complex accounts: identifying where to start, determining who matters, and understanding what captures attention
- Comfort with cold calling, handling rejection, and maintaining performance when sequences, accounts, or months underperform
- Ability to go beyond playbook execution: notice what works, change what doesn't, and explain the reasoning
- Track record of taking feedback seriously and implementing changes that improved sales performance
- Strong collaboration skills with AEs and Marketing; willingness to share learnings and push back constructively
- Commitment to continuous improvement in sales craft and growth toward high-performing Account Executive role
