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Lighthouse is an AI-powered commercial strategy platform for the hospitality industry, backed by $370M in Series C funding with over $100M ARR. The company serves tens of thousands of hotels across 185 countries, including all top 15 global chains.
As Enterprise Program Manager, you will manage a portfolio of enterprise accounts and serve as the central point of coordination for all ongoing projects with Lighthouse's largest global clients. You will lead end-to-end implementations of solutions including Business Intelligence dashboards, manage complex programs like new product onboardings, and drive regional alignment across EMEA while strengthening key client relationships.
Key responsibilities include:
- Lead end-to-end implementation of solutions for largest global clients
- Organize and manage all projects and programs within enterprise accounts to ensure on-time delivery and achievement of business objectives
- Establish clear program governance and guide stakeholder expectations from individual hotel properties to C-level executives
- Create and maintain project documentation covering timelines, activities, and risks using task management tools
- Act as bridge between clients and internal Product and Engineering teams, capturing custom requirements and managing delivery timelines
- Drive customer satisfaction, retention, and growth through robust project planning and regular program status calls with global chains
- Serve as voice of EMEA customers, providing actionable feedback to enhance products and processes
You'll join the Customer Growth team, led by one of Lighthouse's founders, with a mission to nurture amazing client relationships. The role offers autonomy to make an impact while collaborating with a global team obsessed with exceptional customer experience.
Benefits include flexible working (hybrid Barcelona office or remote), flexible time off, €160/month food/nursery allowance, Payflow salary advance app, tax-free payroll deductions, subsidized ClassPass (up to 80%), comprehensive health insurance (100% coverage for employee, spouse, dependents), career development workshops and training, and competitive compensation.
REQUIREMENTS:
Essential:
- Proven experience in program or project management role, successfully managing enterprise or global accounts
- Strong hospitality industry knowledge with deep understanding of hotel management structures, chain operations, and OTA environment
- Demonstrated ability to manage multiple complex projects concurrently (planning, resource allocation, risk management, execution)
- Exceptional business acumen and interpersonal skills with comfort engaging with C-level executives
- Tech-savvy mindset with ability to understand data solutions, communicate with technical and non-technical audiences, and embrace AI tools
- Proactive, self-starter mentality with ability to work autonomously across different time zones, primarily collaborating with APAC and AMER teams
- Excellent ability to influence and direct internal teams to ensure client objectives and project milestones are met
- Coachable and adaptable attitude with strong willingness to receive feedback and continuously improve
Welcomed:
- Background in SaaS industry, particularly with product rollouts or integrations
- Specific knowledge of hospitality market
- Experience in Revenue Management within hospitality sector
