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Cypress is a leading software testing platform used by hundreds of thousands of developers across 90+ countries and 30,000+ organizations. The company is seeking an Enterprise & Mid-Market Account Manager for the EMEA region to drive retention, expansion, and long-term value across an existing portfolio of mid-market and enterprise customers (51–2,499 employees).
In this role, you will serve as a trusted partner to growing organizations, blending relationship management with commercial ownership. You'll manage renewals end-to-end, identify expansion opportunities across new teams and products, and help customers evolve their testing strategy as they scale. Working closely with Technical Solutions Consultants, you'll uncover growth opportunities and ensure customers realize increasing value from the Cypress platform over time.
Key responsibilities include building strong relationships with key stakeholders, establishing regular touchpoints throughout the year (not just at renewal), maintaining clear account plans focused on adoption and expansion, and managing renewals by leading with value delivered rather than contract terms. You'll identify and pursue expansion opportunities through cross-sell, upsell, and new team adoption, develop solid product knowledge to align solutions to customer goals, and translate technical features into business value without jargon.
You should be relationship-oriented, building rapport and earning trust as a consistent point of contact. You lead with curiosity in customer conversations, uncovering use cases by listening first. You can speak technical without hiding behind jargon and show up as a consultant rather than a vendor. You balance professionalism with approachability, adapting your tone to the customer and moment.
Required qualifications: 4+ years as a quota-carrying SaaS seller with a track record managing renewals, expansion, and account growth across mid-market and/or enterprise accounts. Experience in developer tools, infrastructure, or technical SaaS is a plus. You must be based in a European timezone and comfortable working in a fully remote environment.
