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Bolna AI is a YC F25-backed Voice AI infrastructure company serving India and global markets. The company helps businesses deploy intelligent voice agents for collections, customer support, sales, and other use cases at scale, with 1,050+ paying customers.
As Enterprise Lead, you will own the success of Bolna's largest and most strategic enterprise deployments. You will lead a team of Forward Deployed Engineers (FDEs), working directly with enterprise CXOs and senior stakeholders to move customers from business problem identification through deployment to measurable outcomes.
Key responsibilities include:
- Leading and managing an FDE team with clear priorities, execution discipline, and high delivery standards
- Owning end-to-end success of strategic enterprise deployments from scoping and solution design through launch, adoption, and expansion
- Working directly with enterprise stakeholders and CXOs to understand business objectives, define success metrics, and communicate progress
- Translating complex business requirements into clear execution plans across FDE, Product, and Engineering teams
- Reviewing deployment strategies, solution architecture, agent performance, and customer outcomes for quality and scalability
- Identifying risks and bottlenecks early and driving cross-functional resolution
- Building repeatable enterprise deployment playbooks, processes, and best practices
- Analyzing customer and deployment data to identify patterns and improve outcomes
- Presenting deployment plans, business cases, and performance reviews to senior stakeholders
- Partnering with Sales and Business teams on enterprise opportunities, solutioning, pilots, and expansion
- Serving as the senior escalation point for critical enterprise accounts
- Developing the FDE team through feedback, coaching, and high-quality problem-solving standards
- Bringing customer insights back to Product and Engineering to influence platform priorities
You will operate at the intersection of enterprise delivery, customer success, technology, and business, with high ownership and visibility directly impacting customer outcomes and company growth.
REQUIREMENTS:
Must-have:
- 5+ years of experience in management consulting, B2B enterprise deployments, enterprise SaaS, or fast-growing startups
- Strong preference for prior corporate/enterprise experience and exposure to complex stakeholder environments
- Experience leading teams and driving execution through others
- Strong ability to structure ambiguous problems into clear, executable plans
- Excellent communication and presentation skills; comfortable presenting to CXOs and senior enterprise stakeholders
- Strong analytical and problem-solving ability; ability to work with data to understand what is happening and why
- Strong project and stakeholder management skills
- Ability to operate across business, technology, and customer-facing teams without predefined playbooks
- High ownership and bias towards execution; taking responsibility for outcomes, not just tasks
- Comfort working in fast-paced environments where priorities change quickly
Good to have:
- Experience in B2B SaaS, AI, Voice AI, Conversational AI, or technology deployments
- Experience managing or mentoring FDEs, consultants, solution engineers, implementation teams, or customer success teams
- Experience with large enterprise customers and complex deployment environments
- Exposure to enterprise sales, solution consulting, or pre-sales
- Experience building processes or playbooks from scratch
- Consulting experience from a top-tier consulting firm
