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Salary: USD 216,320 - 270,400 / annual
Modern Health is a mental health benefits platform for employers offering one-on-one, group, and self-serve digital resources for employee emotional, professional, social, financial, and physical well-being. The company is backed by top-tier investors including Kleiner Perkins, Founders Fund, and Y Combinator, and reached unicorn status as the fastest female-founded company to do so, having raised over $170 million.
As Vice President of Client Management, you will lead the Client Management organization and drive satisfaction and retention across Modern Health's entire client base. You will directly manage a team of 5-8 strategic, enterprise, and global client executives responsible for the company's largest accounts. Beyond team leadership, you will drive cross-organizational initiatives including value realization and client storytelling, serve as an executive sponsor for key client relationships, and co-lead the deployment of Modern Health's Value Management methodology across the entire Client Management organization.
Key responsibilities include: leading a high-performing team of client managers and account directors; developing executive relationships with clients in an executive sponsor capacity; partnering with the SVP of Client Management on value management methodology deployment; serving as the Client Management representative on key functional teams (Marketing, Pricing, etc.) with ability to influence outcomes; building and managing relationships with benefit managers, HR executives, and consultants globally; supporting sales initiatives by representing the Client Management organization; leveraging financial acumen to lead with data and make strategic recommendations; and leading the growing Global team to refine go-forward strategy.
You will be expected to lead teams and account portfolios to achieve strong retention, adoption, renewal, and expansion outcomes, including closing large and complex expansion opportunities. You should be skilled at developing and operationalizing account strategies that maximize customer value, strengthen executive alignment, and drive sustainable revenue growth. The role requires the ability to build trusted relationships with senior client stakeholders, position the team as a strategic advisor, proactively anticipate account risks, lead high-stakes client conversations, and deliver executive-level presentations including QBRs and ABRs.
Modern Health is a fully remote, hyper-growth company with a culture centered on high empathy and high accountability. The company has been recognized as one of the World's Most Innovative Companies by Fast Company (2023), Top 25 Companies of San Francisco (2023), and recipient of the 2023 Well-Being Trailblazer Award. While fully remote, the company requires overlapping hours; US-based team members outside Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time daily.
REQUIREMENTS:
- 20-25+ years of high performance in client/account management or consulting roles with growing responsibility and ultimate experience leading P&Ls and/or jumbo market and global client relationships and teams
- Healthcare or benefits consulting/administration experience preferred
- Proven success strategically and autonomously managing a team and driving results across a matrixed organization
- Proven track record of leading teams and account portfolios to achieve strong retention, adoption, renewal, and expansion outcomes
- Skilled at developing and operationalizing account strategies that maximize customer value and drive sustainable revenue growth
- Ability to build trusted relationships with senior client stakeholders and position teams as strategic advisors
- Proactive in anticipating account risks and ensuring timely cross-functional resolution of complex issues
- Experienced in leading high-stakes client conversations, coaching through objection handling, and overseeing complex negotiations
- Engaging, executive-level presentation skills with experience sponsoring high-visibility initiatives
- Strong problem-solving and analytical skills with ability to translate customer data from Salesforce, Gainsight, and Looker into strategic priorities
- Demonstrated ability to understand complex client business landscapes and influence executive stakeholders
- Enthusiastic about tackling new challenges, building scalable operating models, and creating processes that improve team effectiveness
- Flexible and agile in fast-paced, cross-functional environments with strong sense of urgency and accountability
- Highly coachable and committed to developing others; receptive to feedback and capable of offering clear, candid feedback
- Balances humility and confidence in challenging conversations while influencing cross-functional priorities
- Intellectually curious and committed to fostering a culture of continuous improvement
- Fluency in English required; additional languages a plus
- Must be able to maintain work authorization without employer sponsorship
- Not eligible to be performed in Hawaii
