SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Placemakr combines apartment living, vacation rentals, and hotel stays into a unified hospitality experience. The company partners with developers and property operators to curate apartment-like spaces in hand-picked neighborhoods, using technology to create distinctive guest experiences and add value to real estate.
As General Manager, you will lead all aspects of a Placemakr property, reporting directly to an Area Manager. Your mission is to drive operational and budgetary excellence while motivating and engaging your team to deliver exceptional service to residents, guests, and partners.
Key responsibilities include:
- Lead and develop your property team across front-of-house, back-of-house, and administrative functions
- Ensure consistent day-to-day operations, strong financial performance, and exceptional guest/resident experiences
- Own property budgets, implement budgetary initiatives, and drive NOI and overall financial success
- Set the bar for safety, security, and compliance by adhering to and driving accountability for established policies
- Work flexible schedules including evenings, overnights, weekends, and holidays on a rotational basis
- Provide hands-on support during escalated issues while instilling accountability and ownership in your team
- Proactively succession plan and identify talent gaps; collaborate with Talent Acquisition on hiring
- Execute company-wide and property-specific people initiatives supporting hiring, engagement, retention, and development
- Partner with Area Leaders and non-property teams to implement processes and push the property to exceed service, operational, and financial standards
- Build strong partnerships across non-property teams by sharing market insights and trends
- Demonstrate exceptional communication skills, providing clarity and building trust across teams and partners
- Lead by example, embodying Placemakr's core values: Own It, Make It Better, Treat People Right
The role requires a hands-on approach: you will be on your feet, moving around the property, and physically capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
Requirements:
- Bachelor's degree, preferably in management, business administration, communications, hospitality, or related field; or commensurate experience in lieu of formal degree
- 3+ years' experience in a leadership role within retail, food & beverage, hospitality, or similar environment where adaptability and customer service are central
- Minimum 1+ years' experience in successful multi-department leadership; retail, food & beverage, or hospitality-focused experience strongly preferred
- Scheduling flexibility to work evenings, overnight, and weekend shifts on an ongoing, consistent basis
- Naturally curious, adaptable leader who thrives on change and tackles challenges head-on
- Strong judgment and problem-solving skills; ability to navigate problems thoughtfully and escalate appropriately
- Experience executing team member relationship and performance issues; proven ability to develop high-performing teams
- Exceptional verbal and written communication skills; ability to rally teams and influence stakeholders
- Demonstrated track record of operational and financial success
- World-class motivator with proven change management skills
- Proven track record training and developing non-exempt and department leadership team members
- Solutions-oriented, resilient individual who manages competing priorities proactively in fast-paced environments
- Must be legally authorized to work in the United States and at least 18 years old
