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SecurityScorecard, the global leader in cybersecurity ratings with over 12 million companies continuously rated across 64 countries, is seeking an Executive Customer Success Leader to scale and modernize its global Customer Success organization.
In this role, you will lead, coach, and train a world-class global team to deliver unified, high-standard customer experiences across all regions. You will design and implement efficient, AI-enabled processes to keep the organization lean, agile, and ahead of the curve in automated customer health tracking. You'll drive deep accountability both within the CS organization and cross-functionally with Sales, Product, and Engineering teams.
Key responsibilities include orchestrating complex customer journeys for large enterprise risk teams, ensuring the team is organized and reliable in navigating intricate account structures. You will partner closely with the VP of Sales to ensure seamless handoffs and maintain a consultative approach that prioritizes solving customers' security challenges. Your focus will be on driving retention and expansion goals while maintaining metrics-driven accountability across pipeline and deal sizing.
You should be authentic and ethical, acting with transparency and putting customer needs first. You are proactive and reliable, able to lean in when accounts or deals need rectification. You listen actively to build strong stakeholder relationships and unlock business outcomes. You are naturally curious and able to synthesize complex information to articulate strategy on the fly.
You excel at designing lean, excellent processes that drive global efficiency. You lead with enthusiasm and energy, commanding a room and driving a culture of excellence. You have a competitive, driven mindset with a relentless focus on quota retirement and retention targets. You are expert in account planning and qualification methodologies such as MEDDPIC. You communicate effectively at senior levels, both verbally and in writing.
SecurityScorecard is headquartered in NYC with over 200 employees globally, has raised over $110M USD, and serves 1,000+ enterprise customers. The company has been recognized by Inc Magazine as a "Best Workplace," by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years running. It was named to Fast Company's World's Most Innovative Companies for 2023 and the Achievers 50 Most Engaged Workplaces in 2023. Investors include Silver Lake Waterman, Moody's, Sequoia Capital, GV, and Riverwood Capital.
**Requirements:**
- 12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth
- 5+ years of experience in the cybersecurity space
- Proven track record of managing high-value enterprise accounts and achieving consistent over-attainment of retention and expansion goals
- Extensive experience with 6 and 7-figure enterprise deals
- Demonstrated ability to build, train, and lead global teams while maintaining a metrics-driven approach to pipeline and deal sizing
