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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, manufacturing—to harness IoT data for actionable insights and operational improvement. The Enterprise Implementation Consultant role sits within the Customer Success team, responsible for guiding enterprise customers through deployment and adoption of Samsara's IoT solutions for fleet and industrial assets.
You will own the customer relationship post-sales, ensuring successful deployment across diverse industries including trucking, food & beverage, transit, utilities, and school buses. Your responsibilities include managing large-scale customer deployments, creating launch plans and adoption roadmaps, tracking implementation progress and account health, running training sessions, and demonstrating technology to both executives and end users. You'll work cross-functionally with Sales, Support, Sales Engineering, and Product teams to enable customers to achieve quick time to value.
The role demands exceptional customer-facing communication skills, the ability to rapidly understand customer business contexts, and comfort explaining complex technology products to diverse audiences. You'll be the trusted point of contact throughout the customer lifecycle: onboarding, adoption, advocacy, and renewal. This is a remote position with 25% travel, open to US-based candidates excluding the San Francisco Bay Area, NYC Metro Area, and Washington D.C. Metro Area.
You should thrive on solving complex problems, building relationships with customers and internal stakeholders, and operating with autonomy in a hyper-growth environment. The role offers significant career development opportunities within a scaling Customer Success organization.
