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Parkade is a B2B2C SaaS platform modernizing private parking management for apartments, mixed-use buildings, and offices. The company has moved beyond manual processes (stickers, hang tags, spreadsheets) to deliver a fully automated, self-serve app for parking management, enforcement, and customer service. Recently closed Series A funding and is in hypergrowth mode.
As Enterprise Customer Success Manager reporting to the VP of Operations, you will own the full post-sales lifecycle for enterprise property management accounts, including multifamily communities with 200+ units and commercial office portfolios. Your primary focus is driving adoption of Parkade's digital parking platform across residents, property staff, and management teams while serving as a trusted advisor to property management VPs and regional managers on parking revenue management, growth opportunities, utilization, and enforcement.
Key responsibilities include: identifying and facilitating expansion opportunities within existing customer portfolios to drive account growth and revenue; proactively monitoring account health signals and intervening to prevent churn or underutilization before renewals; developing quarterly business reviews and success plans that demonstrate ROI through grounded metrics and best practices; and synthesizing operational data, parking utilization metrics, and customer feedback to inform product innovation opportunities.
You will manage a portfolio of enterprise accounts representing $500K+ ARR, with proven ability to drive net revenue retention above 110% through expansion and renewal strategies. Executive relationship management with Directors and VP-level stakeholders is essential, as is hands-on experience implementing and managing onboarding programs for technical software deployments across multi-site portfolios. Some travel for client meetings and conferences is expected.
Ideal candidates bring 5+ years of enterprise B2B SaaS customer success experience with portfolio ownership, property management or PropTech industry knowledge, and understanding of multifamily and commercial real estate operations. Preferred qualifications include parking operations or access control systems experience, SQL knowledge and low-code platform familiarity (Retool, Airtable), residential or commercial property management background, and mobile app adoption strategy expertise.
