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Justt is an AI-driven platform that helps major global brands manage chargebacks at scale. The platform automates chargeback disputes end-to-end, recovers lost revenue, and removes operational burden from finance, risk, and operations teams across multiple regions and verticals. Justt works with leading players in the payments ecosystem and serves some of the world's largest companies.
In this Enterprise Customer Success Manager role, you will manage a portfolio of top-tier enterprise customers, overseeing commercial, technical, support, and product dimensions of the relationship. You will analyze portfolio performance by combining data and customer feedback to generate actionable payment insights. A key responsibility is identifying and executing expansion opportunities end-to-end to achieve account growth targets, while also defining and driving retention strategies through structured account plans.
You will lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships. You'll act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption. The role requires collecting and communicating client feedback to Product and R&D teams to influence roadmap priorities, as well as delivering client training and enablement sessions to drive value realization.
Cross-functional collaboration is essential—you will work closely with Sales, Product, and Marketing teams to expand Justt's regional presence. The company culture emphasizes clear thinking, collaboration, and strong ownership, with teams distributed across global markets.
REQUIREMENTS: Not explicitly stated in the provided posting text.
