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Inspectorio is an AI-powered supply chain platform used by over 12,000 customers globally, including major brands and retailers. The platform optimizes performance, builds resilience, and provides intelligence across production chains through real-time visibility and control.
As an Enterprise Customer Success Manager, you will be the primary owner of one of Inspectorio's largest accounts, serving as the bridge between the company and key customer stakeholders. Your role spans two primary categories: Relationship Management and Program/Project Management.
Key responsibilities include:
- Managing a portfolio of key customer accounts and driving CS metrics such as Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and platform adoption
- Building and deepening executive relationships with customers through Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and regular check-ins
- Presenting a comprehensive 360-degree view of customers' key performance metrics and health scores
- Proposing, developing, and leading the execution of adoption plans and corrective action plans with impactful solutions
- Influencing long-term strategic direction with C-level executives and serving as a trusted business partner
- Ensuring account health through production of documents, meetings, presentations, reports, and webinars
- Establishing and growing senior-level relationships (Directors, VPs, etc.) as a trusted advisor
- Acting as the voice of the customer internally while representing Inspectorio externally
The ideal candidate operates autonomously, delivers excellence across both relationship and project management, and can increase customer lifecycle value by starting with initial engagements and building lasting trust.
