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Cloudflare is seeking an Enterprise Customer Engineer to serve as a trusted technical advisor and primary architect of the customer journey for enterprise clients. You will bridge technical strategy and business value, guiding customers from pre-sales technical validation through onboarding, deployment, and lifecycle expansion.
As a quota-carrying technologist within the GTM organization, you will own the entire customer relationship rather than handing off after initial agreement. Your responsibilities include:
Technical Validation: Partner with Account Executives to lead technical discovery, capture business requirements, and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare solutions. Define PoC scope, success criteria, and evaluation plans. Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing performance, security, and reliability challenges. Proactively handle complex technical objections, compliance questions, and edge-case requirements. Ensure suitable deployment strategies are integral to all proposals.
Customer Adoption & Value Realization: Oversee technical onboarding and implementation as the primary executive and engineering contact. Design structured migration and onboarding blueprints tailored to customer environments. Act as lead consultant for customer engineering teams. Partner with Account Executives on discovery, demos, onboarding, health monitoring, risk management, and expansion strategy. Proactively monitor health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
Commercial Accountability & Expansion: Carry variable quota tied to new business acquisition and account growth. Drive deep platform adoption, revenue retention, and identify cross-sell/up-sell opportunities based on usage data. Lead technical QBRs translating capabilities into ROI for C-level executives.
Trusted Advisory: Maintain continuous, deep relationships with key stakeholders throughout the customer lifecycle. Provide thought partnership on architecture, security posture, and deployment confidence. Identify and remediate deployment risks early.
AI Orchestration: Leverage AI agents, LLMs, and internal platforms to automate RFP responses, sandbox provisioning, telemetry monitoring, and documentation, freeing time for strategic advisory work.
