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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement. The company helps digitally transform industries representing over 40% of global GDP.
As an Enterprise Core Implementation Consultant on the Select Customer Success team, you will be responsible for guiding Samsara's largest customers through deployment and adoption of IoT solutions for fleet and industrial assets. You'll own the customer relationship from onboarding through adoption, advocacy, and renewal, serving diverse industries including trucking, food and beverage, passenger transit, utilities, and school buses.
Key responsibilities include managing large-scale customer deployments to achieve rapid time-to-value, creating launch plans and product adoption roadmaps, tracking implementation progress and account health, and ensuring customers maximize safety, efficiency, and sustainability gains from the platform. You'll work cross-functionally with Sales, Support, Sales Engineering, and Product teams, serving as the trusted point of contact for strategic customers.
The role demands exceptional customer-facing communication skills, ability to quickly understand customer business models, and comfort explaining complex technology to both executives and end users. You'll champion Samsara's cultural principles—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team—while scaling globally. The position is remote for US-based candidates (excluding SF Bay Area, NYC Metro, and DC Metro) and may require up to 10% travel to customer sites with overnight stays.
