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Salary: USD 88,979 - 134,591 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations to harness IoT data to improve safety, efficiency, and sustainability across physical operations including agriculture, construction, field services, transportation, and manufacturing.
You will join Samsara's Select Customer Success team as an Enterprise Core Implementation Consultant, responsible for helping large enterprise customers deploy and adopt IoT solutions for their fleet and industrial assets. Working across the entire customer lifecycle—from onboarding through adoption, advocacy, and renewal—you will own the customer relationship and ensure successful deployment of Samsara's platform.
Your customers span diverse industries: trucking and transportation, food and beverage, passenger transit, utilities, school buses, and others. You will manage large-scale technology deployments, create launch plans and adoption roadmaps, track implementation progress and account health, and run training sessions for both executives and day-to-day users. The role is cross-functional, requiring collaboration with Sales, Support, Sales Engineering, and Product teams.
Key responsibilities include:
- Manage deployment of Samsara technology to enterprise customers, enabling quick time to value
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions and demonstrate Samsara's technology to diverse stakeholder groups
- Juggle multiple customer engagements in parallel
- Serve as a mentor to wider Customer Success and Support teams
- Champion Samsara's cultural principles as the company scales globally
This is a demanding, high-visibility position requiring strong priority management and emotional intelligence. You will be the trusted point of contact for strategic customers, building relationships while ensuring they continuously gain business value from Samsara's products. The role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology to both executives and end users.
Note: This remote position is open to US candidates except those in the San Francisco Bay Metro Area, NYC Metro Area, and Washington D.C. Metro Area. May require travel to customer sites up to 10% of the time, including overnight stays.
**Requirements:**
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role (Enterprise SaaS experience preferred)
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with diverse stakeholders (executives, Product/Engineering leadership, day-to-day users)
- Passion for going above and beyond, taking initiative, and thriving in fast-paced, change-heavy environments
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
- Strong priority management and high emotional intelligence
**Ideal candidate also has:**
- Strong bias for action, ability to think big, insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
