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WRITER is an enterprise generative AI platform that helps leading organizations like Mars, Marriott, Uber, and Vanguard build and deploy AI agents grounded in their company data. The company is valued at $1.9B and backed by top-tier investors including Premji Invest, Radical Ventures, and ICONIQ Growth.
You will own deployment and activation success across a customer portfolio, embedding deeply into customer organizations to understand their business objectives and drive measurable AI adoption outcomes. This is a customer success and activation role with a builder's mindset—you'll proactively create the conditions for engagement rather than waiting for customers to reach out.
Key responsibilities include:
- Own activation and platform success by understanding each customer's use cases, business objectives, and success metrics; build custom AI solutions that translate specific workflows into measurable business impact; design and execute activation strategies that drive adoption and outcomes; implement champion programs, office hours, dashboards, and workshops.
- Build champion communities by creating advocate networks within customer organizations, establishing power user communities for peer-to-peer learning, training internal customer trainers to scale enablement, and designing innovative customer experiences that deepen engagement.
- Lead educational workshops and live events by facilitating dynamic training sessions tailored to diverse audiences, partnering with the curriculum team while owning customization and delivery, and creating memorable learning experiences that inspire action.
- Continuously improve and collaborate by refining materials based on customer feedback and adoption data, working cross-functionally to understand evolving needs, identifying gaps and championing new training opportunities, and building deep relationships with customer stakeholders and executive sponsors.
This is a hybrid role based in the London hub with approximately 25% domestic and international travel required.
REQUIREMENTS:
- At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases: discovering, mapping, and leveraging specific workflows and business objectives
- Experience implementing activation strategies including champion programs, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value
- Expertise delivering virtual and live instructor-led workshops
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customization and delivery
- Excellence building relationships with stakeholders at all levels
- Strong program management skills and natural advisor mindset
- Thrive in fast-paced environments; comfortable with experimentation
- Self-aware, feedback-driven, and committed to continuous growth
About Writer
AI / Data / Infrastructure; SaaS / Enterprise Software — enterprise generative AI platform for business teams.
