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Salary: AUD 178,578 - 217,000 / annual
Placements AI is building an operating system for advertising, transforming how digital media publishers, broadcasters, retail media networks, and eCommerce businesses manage advertising operations through AI-powered technology. The company offers AdSalesOS (for publishers and retail media networks to manage advertising sales, operations, billing, and revenue reporting) and MarketerOS (for brands and agencies to plan, execute, optimize, and measure advertising investments across channels). Headquartered in New York with offices in Seattle, London, Taipei, Denver, and the APAC region.
As an Enterprise Account Manager based in Sydney, you will be the primary strategic partner to high-value enterprise clients post-sale. You will manage the full client lifecycle from onboarding through renewal and expansion, serving as the trusted point of contact across all organizational levels from day-to-day operators to C-suite executives.
Key responsibilities include:
- Partnering with Sales during deal closure to ensure seamless client handoff and onboarding
- Facilitating clear business expectations and coordinating with Product and Engineering teams on technical implementation
- Building and maintaining strong relationships across client organizations
- Preparing and delivering quarterly business reviews (QBRs/EBRs), strategic roadmap alignments, and value metrics to senior leadership
- Taking full ownership of regional renewal pipeline, negotiating renewals and identifying cross-sell/upsell opportunities
- Acting as the strategic voice of the customer, advocating for feature requests and ensuring local client needs are prioritized
- Operating autonomously to establish customer success best practices and scale the regional footprint
- Driving Net Revenue Retention (NRR) through expansion and cross-sell revenue
- Minimizing customer churn and maintaining high Gross Retention Rate (GRR)
- Driving platform adoption, strong CSAT, and positive NPS scores
Requirements:
- 3–5 years of account management or customer success experience managing high-touch, enterprise accounts in complex B2B SaaS environments
- Exceptional communication and presentation skills
- Proven experience navigating complex enterprise organizational structures and presenting confidently to C-suite stakeholders
- Strong background in AdTech, MarTech, Ecommerce, or Retail Media
- Familiarity with Order Management Systems (OMS), ad servers, CRM integrations (like Salesforce), digital/programmatic advertising, or automated billing reconciliation is highly advantageous
- Proven experience managing commercial conversations, handling contract renewals, and hitting expansion or net revenue retention quotas
- Must be based in Sydney metro area with ability to occasionally travel regionally
- Thrive in growing, agile environments; resourceful and comfortable working with remote global teams
