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Freshworks is seeking an Enterprise Account Manager to drive sales expansion within a defined set of strategic, existing paying accounts in the UKI region. This is an individual contributor role focused on growing revenue through upsells, cross-sells, and account expansion within your assigned book of business.
You will own the complete sales lifecycle for your accounts, including pipeline development, opportunity qualification, evaluation, and closing. You will manage the renewal process end-to-end, working closely with Customer Success teams to reduce churn and maximize customer lifetime value. Your responsibilities include developing strategic plans that maintain a robust pipeline of opportunities, managing multiple accounts concurrently, and providing regular pipeline and forecasting reports.
You will serve as a brand ambassador for Freshworks' Software-as-a-Service product suite, advocating multiple product lines to C-level stakeholders and internal teams (Account Executives, Customer Success, Implementations, Billing, Support). You will analyze sales metrics and account data to evolve your strategy, identify industry-relevant use cases, and educate customers on business impact. Building long-term strategic relationships with key accounts is essential to maintaining best-in-class service and customer satisfaction.
The role requires travel to customer locations as needed to support sales efforts and participate in team-building, strategy setting, sales training, and marketing initiatives.
Requirements:
- 7+ years of direct/field sales experience with SaaS solutions in B2B environments
- Sales experience with CX, CRM, or ITSM products (strong advantage)
- Demonstrated experience identifying, developing, negotiating, and closing large-scale technology deals
- Experience presenting a technology suite of products within an existing portfolio of accounts
- Proven ability to proactively grow customer relationships and understand client business needs
- Prior experience managing a book of business in technology sales with track record of large growth in net new opportunities
- Ability to consult and translate customer business and technology needs into solutions
- Proven track record of consistent territory growth and quota achievement
- Understanding of Customer Experience/Employee Experience in digital business transformation
