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Salary: USD 131,000 - 170,500 / annual
PagerDuty (NYSE: PD) is the global leader in AI-first digital operations, trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500. The company is seeking an Enterprise Account Executive to join its high-performing sales team in a hybrid role based in San Francisco.
In this position, you will own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities. You'll build and maintain trusted executive relationships through regular in-person engagement and consultative selling, developing and executing strategic account plans to identify growth areas, expansion pathways, and competitive positioning. Your primary focus will be driving adoption of PagerDuty's Operations Cloud by articulating clear business value and ROI to C-level executives and key stakeholders.
Key responsibilities include executing complex, multi-product sales motions in partnership with Solution Consultants for technical validation and proof-of-concept activities. You'll maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework, and collaborate closely with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention. This role combines strategic account management with consultative enterprise selling, requiring you to thrive in complex deal cycles and deliver measurable outcomes through Operations Cloud conversions and multi-product adoption.
PagerDuty operates a hybrid work model with offices in 8 major cities including San Francisco. The company offers flexible work arrangements within established locations, though certain geographic restrictions apply (see location restrictions in original posting).
REQUIREMENTS:
- 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software
- Proven success managing a quota in complex, long-cycle enterprise sales
- Demonstrated experience selling to and influencing C-level executives
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting
- Bachelor's degree or equivalent experience
PREFERRED QUALIFICATIONS:
- Prior enterprise sales expertise leveraging MEDDPICC & Value Selling
- Experience managing high-value accounts
- Track record of success with multi-product sales and solution-based selling models
- Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments
- Strategic thinker with exceptional communication, negotiation, and relationship-building skills
