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ServiceNow is seeking an Enterprise Account Executive for Public Sector & Telco to drive new business and manage strategic relationships with some of ServiceNow's largest existing accounts in Switzerland. You will serve as a strategic advisor to leading Swiss public sector and telecom companies, aligning ServiceNow's platform with their priorities around digital transformation, regulatory compliance, operational resilience, and customer experience.
In this role, you will own executive relationships across assigned accounts, building trusted partnerships from C-suite level through operational and transformation teams. You will develop outcome-based account strategies in collaboration with ServiceNow's industry and solution teams, delivering tailored solutions to complex, multi-entity organizations. You will lead enterprise-wide growth by orchestrating global ServiceNow resources to expand platform adoption and drive measurable business value through strong adoption, long-term partnerships, and achievement of revenue targets across licenses, renewals, and professional services.
You will lead matrixed, cross-functional teams including Solution Sales, Solution Consulting, Support, and Professional Services. You will develop clear roadmaps and build capabilities across clients and ServiceNow teams to promote outstanding customer experience. Travel up to 50% depending on geography and region is expected.
REQUIREMENTS:
- 7+ years of enterprise client management experience with demonstrated ability to align account strategy to revenue opportunities
- 2+ years as an Account Executive or equivalent role with validated multi-million-dollar sales solutions experience and executive-level relationship management
- Proven experience within Public Sector and/or Telecom industry with strong understanding of sector-specific priorities (citizen/customer experience, network/service operations, field service transformation, regulatory compliance)
- Ability to translate macro-level business and regulatory challenges into scalable platform strategies with measurable operational and financial impact
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Experience leading matrixed, cross-functional teams orchestrating Solution Sales, Pre-Sales, Consulting, Customer Success, and Professional Services
- Fluent in German and/or French
