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Salary: USD 127,800 - 183,655 / annual
Freshworks is seeking an Enterprise Account Executive to drive growth and close complex SaaS deals within an assigned territory. You will own and develop new strategic enterprise accounts, strengthen relationships with existing customers, and engage C-level executives and technical decision-makers using deep SaaS expertise.
Key Responsibilities:
- Execute territory strategies to win new enterprise business and consistently exceed growth targets
- Lead the full sales cycle from prospecting through negotiation and closure, surpassing revenue goals
- Build trusted relationships with C-level executives by understanding their business challenges, tailoring industry-relevant use cases, and delivering outcome-driven value conversations
- Stay informed on competitive dynamics and product innovation to represent Freshworks confidently
- Partner cross-functionally with Business Development, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk to deliver seamless customer experiences
- Mentor and coach peers to strengthen overall team performance
- Develop and maintain a robust, high-quality pipeline with accurate forecasting and complete opportunity tracking
- Travel as needed to engage customers in person and build meaningful relationships
About Freshworks:
Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software. The company employs over 4,500 people globally and focuses on a people-first approach to AI that eliminates friction and makes employees more effective.
Requirements:
- 8 to 10+ years in quota-carrying, closing SaaS sales roles focused on enterprise accounts, with a strong track record of consistently meeting or exceeding revenue goals
- Proven ability to navigate complex, medium-to-long enterprise sales cycles, foster trusted relationships with both technical and executive stakeholders, and deliver measurable business outcomes
- Skilled in prospecting, pipeline management, and accurate forecasting, ensuring a consistent flow of opportunities and predictable results
- Strong solution-selling skills with the ability to listen, understand diverse customer challenges, and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that enhance productivity, engagement, and ROI
- Collaborative and analytical, with a customer-first mindset and the ability to partner across teams and use insights to drive sustainable growth
