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GitLab is seeking an Engagement Manager (French-speaking) to drive customer adoption of high-value GitLab platform functionality. This is a sales overlay role focused on helping customers accelerate toward positive business outcomes while serving as a trusted advisor to customers in your portfolio.
Key Responsibilities:
- Conduct discovery with account teams and customers to understand current-state, constraints, and desired business outcomes
- Identify standard and custom services aligned to customer outcomes
- Build custom-scoped services engagement proposals for strategic customers with guidance from senior leadership
- Explain technical solution proposals to account teams and customers
- Meet and exceed financial targets for services bookings
- Present GitLab Services value proposition, service catalog, and methodologies
- Explain standard packaged solutions and commercial terms (pricing, performance periods, payment structures)
- Guide account teams through legal agreement execution
- Coach Account Executives on including consulting and education services in quotes
- Coordinate closing processes and staffing requirements with Professional Services Operations
- Handle standard objections related to pricing and implementation approaches
- Update quarterly bookings forecasts weekly in Salesforce/Clari
- Identify and communicate risks to account executives and leadership
- Build relationships with Account Executives, Customer Success Managers, and Solutions Architects
- Participate in Sales leadership forecast calls to report on Services forecasts
- Provide timely responses to customer and account executive inquiries
- Establish mentorship with senior engagement managers and develop individual growth plans
- Communicate customer behavior trends to Practice Management
The role is fully remote and based in the UK region. French language proficiency is essential for this position.
Requirements:
- Fluent French language skills (essential)
- Experience in customer engagement, sales, or professional services roles
- Ability to conduct discovery and understand customer business outcomes
- Strong communication and presentation skills
- Proficiency with Salesforce and forecasting tools
- Ability to manage multiple customer accounts and priorities
- Experience building relationships across cross-functional teams
- Comfort with financial targets and bookings forecasts
