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Listen Labs is hiring an Engagement Manager to own the customer journey post-sale and shape how the company shows up in the EMEA market. Listen is the world's fastest AI research platform, enabling companies to understand customer needs through AI-conducted interviews and analysis. The platform is trusted by leading brands including Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé.
In this role, you will manage onboarding, adoption, retention, and growth for key accounts, serving as the primary day-to-day contact. You'll partner with the sales team to identify expansion and renewal opportunities, provide proactive guidance to maximize customer value, and collect feedback to shape the product roadmap. As the company scales, you'll develop and refine customer success playbooks.
Listen Labs was founded by serial entrepreneurs (Alfred from Bemlo/YC W22 and Florian, an IOI medalist and ICPC World Finalist) and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside consultants from Bain, Goldman Sachs, and McKinsey. Over 30% of the team are former founders. The company has achieved hypergrowth with 15x annualized revenue growth, completed over 2 million interviews, and raised $100M in funding led by Ribbit Capital with participation from Sequoia, Conviction, and Pear VC. Listen already serves 15% of Fortune 100s with enterprise wins across major clients.
The company offers competitive benefits including full medical, dental, and vision coverage; meaningful equity ownership; annual learning and wellness stipends; monthly AI tool stipends; daily meals (private chef in SF, meal credits in NYC and London); flexible time off; and company offsites. As an early team member, you'll own end-to-end processes and grow alongside the company.
REQUIREMENTS:
- 4–8 years of professional experience
- Customer-facing experience is a plus
- Strong relationship-building, communication, and organizational skills
- Self-starter comfortable with ambiguity and fast-paced environments
- Experience with research, insights, or AI products is a plus
- Ability to work in office 5 days per week
