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Pogo is hiring its first Engagement Manager to own the complete client lifecycle post-sale for enterprise customers. This is a foundational role where you'll set the standard for client delivery and scale the service model as the company grows.
Key Responsibilities:
- Own end-to-end research engagements: scoping, platform configuration, AI-insight review, and executive debriefs
- Manage the full client lifecycle from onboarding through expansion, ensuring rapid time-to-value
- Act as trusted advisor to enterprise clients on strategic research questions and study design
- Partner with the GTM team on renewals and expansion opportunities to grow account revenue
- Serve as the voice of the customer internally, feeding client insights directly to product and engineering to shape the roadmap
- Build repeatable playbooks, templates, and processes that enable scaling of the client service model
- Manage multiple concurrent client engagements with different timelines and stakeholders
About the Opportunity:
This is a first-of-its-kind role with real scope—you're not stepping into a defined process but building it from scratch. You'll work with Fortune 500 clients while remaining close enough to the team to see your decisions matter immediately. The role bridges consulting expertise with cutting-edge AI strategy, and you'll have direct influence on product development through your client interactions.
Requirements:
- 2–4 years of experience at a leading management consulting firm or similarly rigorous, client-facing environment
- Strong structured thinking: ability to frame messy client problems clearly and design research approaches that ask the right questions
- Exceptional communication skills: write and present with clarity and confidence; earn credibility quickly with senior stakeholders
- Genuine curiosity about consumers and consumer behavior; find insights work interesting as both output and craft
- High-ownership operator mindset: drive engagements independently without waiting for direction
- Highly organized with ability to juggle multiple concurrent client engagements
- Low ego, collaborative team player who prioritizes outcomes over credit
- Fast learner who adapts quickly to new clients, industries, and problem spaces
- Comfortable using AI tools to enhance research, synthesis, and outputs
- Bonus: prior experience with primary consumer research (qualitative or quantitative)
