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Listen Labs is hiring a Strategic Engagement Manager to drive customer adoption and success on its AI-powered research platform. The company operates the world's fastest AI research platform that conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours rather than weeks. Listen is trusted by leading brands including Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé.
In this role, you will own the complete customer journey post-sale, managing onboarding, adoption, retention, and expansion. You'll serve as the primary day-to-day contact for key accounts, working closely with sales to identify expansion and renewal opportunities. Your responsibilities include providing proactive guidance to maximize customer value, collecting customer feedback to inform product development, and developing customer success playbooks as the company scales.
Listen Labs was founded by serial entrepreneurs Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist), with a team built from talent at Google, Meta, Tesla, Amazon, Jane Street, and X, plus consultants from Bain, Goldman Sachs, and McKinsey. The company has achieved hypergrowth with 15x annualized revenue growth, completed over 2 million interviews, and secured $100M in funding led by Ribbit Capital with participation from Sequoia, Conviction, and Pear VC. Listen already serves 15% of Fortune 100 companies.
The company offers comprehensive benefits including full medical, dental, and vision coverage; FSA/HSA and life insurance; annual learning and wellness stipends; monthly AI tool stipends; daily meals (chef-prepared in SF office); flexible time off; and company offsites. As an early team member, you'll own end-to-end processes and grow alongside the company.
REQUIREMENTS:
- 4–8 years of professional experience
- Customer-facing experience is a plus
- Strong relationship-building, communication, and organizational skills
- Self-starter comfortable with ambiguity and fast-paced environments
- Experience with research, insights, or AI products is a plus
- Ability to work in office 5 days per week
