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Salary: USD 69,000 - 120,000 / annual
Cypress is a leading software testing platform used by hundreds of thousands of developers across 90+ countries and 30,000+ organizations. The company helps teams write better code and release with confidence, with customers including Zendesk, Indeed, Splunk, Square, and Patreon.
As an Enterprise & Mid-Market Account Manager for EMEA, you will manage a book of business focused on growing organizations (51–2,499 employees), driving retention, expansion, and long-term value. This role blends relationship management with commercial ownership, requiring you to manage renewals, identify expansion opportunities (new teams, additional products, scaled usage), and help customers evolve their testing strategy as their organizations grow.
Key responsibilities include:
**Account Ownership:** Build strong, trusted relationships with key stakeholders across assigned mid-market and enterprise accounts. Establish regular touchpoints throughout the year—not just at renewal—and maintain clear account plans focused on adoption, expansion, and account health.
**Renewals & Retention:** Manage renewals end-to-end, partnering with customers to ensure continued value. Start renewal conversations early, leading with value delivered rather than contract terms. Bring usage data and adoption insights to every renewal conversation.
**Expansion & Growth:** Identify and pursue expansion opportunities through cross-sell, upsell, and new team adoption. Partner with Technical Solutions Consultants to demonstrate value for add-on products. Help customers evolve their testing strategy as their organizations grow.
**Product Knowledge & Value Storytelling:** Develop solid understanding of the Cypress platform to align solutions to customer goals. Deliver clear, engaging product demonstrations that connect capabilities to real outcomes. Translate technical features into business value without relying on jargon.
**Discovery & Deal Execution:** Learn each customer's business, challenges, and priorities to tailor recommendations. Partner with leadership on pricing and contract discussions. Stay curious about industry trends, customer needs, and competitive alternatives.
The ideal candidate is relationship-oriented, consultative, and comfortable engaging with technical stakeholders. You'll show up as a consultant, not a vendor, explaining why features matter and being transparent about limitations. You balance professionalism with approachability, adapting your tone to the customer and moment.
**Requirements:**
- 4+ years as a quota-carrying SaaS seller with a track record managing renewals, expansion, and account growth across mid-market and/or enterprise accounts
- Relationship-oriented with genuine ability to build rapport and earn trust
- Consultative mindset; naturally curious and customer-focused
- Technical comfort; willing and able to engage with technical stakeholders and learn how Cypress fits into modern development workflows
- Ownership and growth mentality; comfortable managing your own accounts while continuing to develop your sales craft
- Strong organization and follow-through; able to manage multiple accounts, priorities, and timelines with attention to detail
**Preferred Qualifications:**
- Experience working with developers, QA teams, or engineering stakeholders
- Exposure to application testing, CI/CD tools, or developer platforms
- Experience selling in or alongside a Product-Led Growth environment
