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Sierra is a leading platform for customer-facing AI agents, serving major brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is founded by Bret Taylor (former Salesforce co-CEO, Facebook CTO, Google Maps co-creator) and Clay Bavor (former Google Labs lead, AR/VR pioneer).
You'll lead ecosystem operations for Sierra's rapidly growing community of customers, partners, and developers. This is a high-impact, cross-functional role within the Partnerships & Ecosystems team, working closely with Product, Engineering, Marketing, GTM, Agent Development, and Partnerships.
Key responsibilities include:
- Scaling Sierra University by managing curriculum operations, certification programs, learner journeys, platform administration, and governance
- Coordinating global builder community programs that create learning, connection, and success opportunities for customers and partners
- Driving partner enablement operations, ensuring partners have training, resources, and operational support for quick activation
- Creating and maintaining developer-facing resources (documentation, tutorials, videos, technical enablement materials)
- Planning and executing ecosystem events (certification launches, builder summits, partner workshops, developer days, community activations)
- Building operational systems, reporting, and processes that enable efficient scaling
- Measuring ecosystem health through adoption metrics, partner activation, community engagement, and customer feedback
- Traveling as needed to support programs and community engagement
You'll bring order to complexity, building scalable processes and executing high-impact programs in a fast-moving environment.
REQUIREMENTS:
- 6–8+ years of experience in ecosystem operations, developer relations, community programs, partner enablement, program management, or related function at enterprise SaaS or developer platform companies
- Experience operating and scaling customer, partner, or developer programs
- Experience creating developer-facing content (documentation, tutorials, videos, technical enablement materials)
- Fluency in modern AI tools and workflows, with hands-on experience leveraging AI to improve productivity
- Strong understanding of how AI agents, LLMs, and developer tools are transforming software development and adoption
- Excellent written and verbal communication skills for both customer-facing and executive audiences
- Highly organized, execution-oriented, energized by building scalable programs in fast-moving environments
- Willingness to travel as needed
PREFERRED QUALIFICATIONS:
- Experience at companies with scaled developer ecosystems, learning platforms, or partner communities
- Experience supporting both customer and partner audiences
- Familiarity with learning management systems, community platforms, event operations, and modern content creation tools
- Experience with AI platforms, developer tools, or enterprise software ecosystems
- Prior software development, solutions engineering, or technical implementation experience
- Experience scaling global ecosystem programs in fast-growing environments with limited existing processes
