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Auxilius is a venture-backed B2B SaaS company serving the biotech and clinical trial space, helping sponsors manage financial operations, control trial costs, and optimize spending. The Director of Technical Accounting Success role combines customer success leadership with deep accounting expertise.
You will lead customer success initiatives for strategic accounts, becoming an expert in the Auxilius platform and working directly with biotech finance teams to help them implement best practices and extract maximum value from the product. This is a hands-on leadership role where you'll drive customer engagement, satisfaction, and adoption while maintaining high service standards.
Key responsibilities include:
- Deliver outstanding customer service, product training, and consultative solutions aligned with customers' financial planning, analysis, and accounting operational goals
- Drive customer success outcomes by increasing engagement and satisfaction for new and existing customers
- Oversee timely onboarding, enablement, and training in collaboration with Business Analysts and Sales to help customers realize business value
- Act as a customer advocate and liaison between customers and Product/Engineering teams, ensuring customer needs are reflected in product roadmaps
- Manage customer training programs to increase adoption of new products and features
- Own execution of internal and external projects while maintaining service excellence
- Solve high-severity client requests and escalations with creative problem-solving
- Identify and implement continuous process improvements to drive scalability and refine internal playbooks
Required qualifications: BA/BS in Business Administration, Accounting, Finance, or related field; 6+ years of relevant work experience (startup experience a plus); CPA and/or public accounting experience required; proven ability to manage multiple projects while maintaining attention to detail; strong analytical and problem-solving skills; experience working directly with clients; familiarity with data and analytics tools.
Preferred: Life Sciences customer experience; entrepreneurial drive; ability to create order from chaos; collaborative mindset.
Success metrics within 6–12 months: clients view you as their trusted accounting partner; high Auxilius workflow adoption with minimal issues; accurate and complete technical accounting data feeding seamlessly into client budgets and reports; documented, repeatable, scalable processes reducing manual effort; active partnership with Product and Ops teams translating client feedback into roadmap improvements.
The company offers premium healthcare (One Medical, Kindbody, Talkspace, Teladoc), FSA, 401(k) matching (100% of first 1%, 50% of next 5%), life and disability insurance, commuter benefits, 24/7 well-being support, and unlimited PTO.
