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Datadog is hiring a Director of Technical Account Management (TAM) for the EMEA region to lead a high-growth post-sales organization. You will own strategy, growth, and execution of a team of 25–30 TAMs today, with a mandate to scale to 50–70+ over the next 2–3 years. TAMs are technical experts providing white-glove services to Datadog's largest customers, supporting product adoption and serving as trusted advisors on IT operations and business value.
In this senior leadership role, you will set the technical post-sales vision for all of EMEA, own executive relationships with key accounts, evangelize the TAM offering at scale, and drive services revenue growth across the region.
Key responsibilities include: scaling the EMEA TAM organization by hiring first-line leaders and designing sustainable team structures; leading managers and senior TAM individual contributors across EMEA to ensure customer success and retention; owning the commercial strategy for the TAM program and partnering with Sales to position and sell TAM services; defining and executing regional OKRs aligned with global goals; leading executive-level recruiting and building a leadership pipeline; serving as executive sponsor for strategic EMEA accounts at C-suite level; partnering with global teams (TPS, Product, Sales Engineering, CS, Enablement) to standardize and evolve the TAM offering; establishing operational rigor through metrics, health scorecards, capacity planning, and forecasting; and driving talent development programs focused on building future leaders.
You bring 8+ years leading Professional Services, TAM, or Sales Engineering teams with demonstrated success scaling organizations from under 25 to 50+ headcount. You have experience managing managers, hiring and developing first-line leaders, and building leadership depth. You are commercially minded with direct experience selling or co-selling services and a track record of growing services revenue. You are technically fluent across infrastructure, cloud platforms (AWS, Azure, GCP), observability, and monitoring, credible with both practitioners and C-level executives. You are a strategic operator who pairs vision with execution, sets direction, builds supporting systems, and develops team independence. You have 3–5+ years earlier in your career as a TAM, Solutions Architect, or equivalent client-facing technical role. You are willing and able to travel up to 50% of the time across EMEA.
Bonus qualifications include experience redesigning organizational structures during growth, evangelizing cloud adoption or observability to C-level and board stakeholders across EMEA, hands-on experience with Datadog or other leading cloud monitoring platforms, and multilingual or deep multi-cultural team experience across EMEA markets.
