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ServiceNow is seeking a Director of Strategy & Operations for its Employee Experience Group. This is a high-impact strategic role at the center of how the business unit sets direction, places bets, and scales.
You will serve as a strategic advisor to senior product and business leadership, shaping business strategy, translating market opportunities into investment priorities, and building the operating model for durable growth. You will bring together Product, Engineering, Sales, Marketing, and Finance around critical decisions—from investment allocation and market positioning to success measurement.
Key responsibilities include:
- Serving as a trusted strategic advisor on priorities, investment choices, operating tradeoffs, and execution plans
- Owning the business unit's annual and long-range planning, financial modeling, forecasting, operating plans, OKRs, budgets, and headcount in partnership with Finance
- Developing market and competitive insights on the employee experience and enterprise AI markets, including market sizing, growth drivers, customer trends, and competitive dynamics
- Translating complex business questions into structured analyses, clear recommendations, and executable plans
- Owning planning and operating cadences, business reviews, and executive reporting to drive visibility, accountability, and alignment
- Defining KPIs, targets, dashboards, and performance frameworks to assess business health and execution
- Partnering with Sales, Marketing, Product, and Finance on go-to-market strategy, pricing, packaging, and growth opportunities
- Identifying operating gaps and designing scalable processes and systems to improve execution velocity
- Partnering on high-priority cross-functional initiatives from problem definition through implementation
- Building first versions of analyses, tools, processes, and operating mechanisms before scaling them
You will be a hands-on builder who sees around corners, brings structure to ambiguity, and can move fluidly from executive-level strategy to implementation. The role requires sharp business judgment, analytical depth, and strong influence across a matrixed organization.
REQUIREMENTS:
- 10–12+ years of overall experience, including either: (a) 2+ years of management consulting combined with 4+ years of product strategy at a SaaS or AI company, OR (b) 6+ years of product strategy at a SaaS or AI company
- Demonstrated ownership of complex business planning, operating rhythms, and cross-functional initiatives with measurable results
- Strong strategic and analytical judgment: ability to develop hypotheses, build structured analyses, interpret data, and translate findings into decisions; hands-on financial modeling capability
- Experience partnering with senior executives and influencing across Product, Engineering, Sales, Marketing, and Finance in matrixed organizations
- Excellent written and verbal communication skills; ability to simplify complex topics and create clear executive narratives
- Hands-on, outcome-oriented approach with track record of building practical solutions in ambiguous, fast-moving environments
- Preferred: experience with go-to-market strategy, pricing and packaging, and people leadership
