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ASAPP is an AI-powered customer experience platform serving enterprise contact centers. The company is seeking a Director, Strategic Accounts to manage and grow a national territory, balancing new logo acquisition with expansion of existing customer relationships.
In this role, you will serve as a trusted advisor to enterprise customers, educating them on contact center optimization, AI/ML adoption, and industry-specific best practices. You'll develop and execute comprehensive account management strategies grounded in personalized research and clear value hypotheses. Key responsibilities include:
• Acting as the primary liaison between customers and ASAPP, advocating for product optimization and identifying creative ways to generate incremental value
• Meeting or exceeding quarterly and yearly bookings targets while providing consistent, reliable forecasting
• Working closely with customers and channel partners to evangelize ASAPP and drive market adoption
• Partnering cross-functionally with Marketing, Product, and Engineering to optimize customer experience and business outcomes
• Leading critical projects that improve effectiveness across the customer lifecycle, from early business development through steady-state operations
• Driving communication and collaboration among internal teams to win business and maximize opportunity scope
You'll work with a globally distributed team across New York City, Mountain View, Latin America, and India in a hybrid environment. The role emphasizes consultative, solution-oriented selling with a focus on transformative business outcomes rather than transactional product sales.
REQUIREMENTS:
• 10+ years of experience selling enterprise SaaS
• 5+ years of experience selling enterprise SaaS specifically to Customer Experience and/or Contact Center industry
• Solid understanding of the Customer Service/Experience industry
• Technical proficiency with advanced software technologies (e.g., AI)
• Extreme curiosity with bias toward consultative, solution-oriented selling
• Ability to navigate complex organizations across all levels, including C-suite and IT, and identify/empower internal champions
• High integrity, humility, and persistent follow-through
• Positive attitude, tireless work ethic, and sense of urgency
• Presumptive closer mentality
IDEAL CANDIDATE:
• Demonstrates knowledge of navigating complex enterprise organizations and identifying internal champions
• Prioritizes relationships and open dialogue over product-centric selling
• Conducts thorough research, asks strategic questions, and listens with intent to guide customers
• Knows which resources to leverage and uses the full force of the business and its assets
