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Salary: USD 127,000 - 165,000 / annual
Braze is seeking a Director of Specialist Sales to lead a team of Enterprise Account Managers across North America. This is a front-line leadership role focused on driving upsells, cross-sells, and AI adoption within Braze's customer base.
You will manage a team responsible for the entire post-sales cycle, identifying and prioritizing install-base growth opportunities, evangelizing additional products, and executing transactions with high operational rigor. You'll work directly with customers on key engagements, coordinate cross-functionally with Sales Directors, Account Executives, Renewal Managers, Marketing, Customer Success, Legal, and Sales Operations, and help develop your team members into top performers.
Braze is the leading customer engagement platform, helping brands deliver personalized experiences at scale. The platform combines composable intelligence and AI agents to enable smarter, faster customer engagement across channels. The company is headquartered in New York with offices globally, including Chicago, and has been recognized as a Leader in marketing technology, a 2025 Fortune Best Workplace in Technology, and a Great Place to Work.
The role offers the opportunity to impact customer success, develop high-performing teams, and contribute to Braze's continued growth in the AI-driven marketing technology space.
REQUIREMENTS:
- Minimum 2 years of successful experience in SaaS or AI sales, leading a team of quota-carrying Overlay Sellers or AI/Product Specialists Sellers, ideally in the Enterprise sector
- Proven ability to recruit, retain, inspire, and develop top talent
- Proven experience leading teams through full-cycle SaaS upsells: prospecting, whitespace mapping, upsell/cross-sell execution, and long-term relationship growth
- Ability to coordinate and work cross-functionally with internal constituencies including Sales Directors, Account Executives, Renewal Managers, Marketing, Customer Success, Legal, and Sales Operations
- Experience building teams and processes from the ground up
- Outstanding verbal and written communication skills
- Excellent commercial and legal negotiation skills
- Strong technical and business acumen; ability to engage with multiple customer personas across industries and within technical and marketing functional roles
- Experience selling agentic solutions or selling Marketing Technology is a strong plus
