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Salary: USD 120,000 - 165,000 / annual
Braze is seeking a Director of Specialist Sales for the Americas region, based in Austin. This is a leadership role managing a team of Enterprise Account Managers focused on post-sales upsells, cross-sells, and AI adoption within Braze's customer base.
You will lead a team responsible for the entire post-sales cycle, identifying and prioritizing install-base growth opportunities, evangelizing additional products, and executing transactions with high velocity and operational rigor. The role requires strong business acumen and direct participation in customer-facing engagements. You'll work cross-functionally with Sales Directors, Account Executives, Renewal Managers, Marketing, Customer Success, Legal, and Sales Operations to drive customer success and team development.
Braze is the leading customer engagement platform, helping brands deliver personalized experiences at scale. The platform combines composable intelligence and BrazeAI to enable marketers to activate AI agents, models, and features across messaging, journey orchestration, and AI-powered decisioning. Braze is recognized as a Leader in marketing technology, a 2025 Fortune Best Workplace in Technology, and a Great Place to Work certified company with offices globally.
QUALIFICATIONS:
- Minimum 2 years of successful experience in SaaS or AI sales, leading a team of quota-carrying Overlay Sellers or AI/Product Specialists Sellers, ideally in the Enterprise sector
- Proven ability to recruit, retain, inspire, and develop top talent
- Proven experience leading teams through full-cycle SaaS upsells: prospecting, whitespace mapping, upsell/cross-sell execution, and long-term relationship growth
- Ability to coordinate and work cross-functionally with internal constituencies including Sales Directors, AEs, Renewal Managers, Marketing, Customer Success, Legal, and Sales Operations
- Experience building teams and processes from the ground up
- Outstanding verbal and written communication skills
- Excellent commercial and legal negotiation skills
- Strong technical and business acumen; ability to engage with multiple customer personas across industries and within technical and marketing functional roles
- Experience selling agentic solutions or selling Marketing Technology is a strong plus
