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Salary: USD 194,100 - 320,250 / annual
ServiceNow is seeking a Director, Solution Consulting to lead a team of pre-sales solution architects supporting innovation cycles within the partner ecosystem. This role focuses on developing vertical and horizontal value-based solutions and driving cross-industry go-to-market strategies.
Key Responsibilities:
- Lead and manage a team of pre-sales solution architects, delivering business strategy and thought leadership for ServiceNow and its partner ecosystem
- Develop team members according to business demands and individual professional goals
- Build and maintain a recruiting pipeline to meet future business needs
- Assign resources to joint solution development opportunities and evaluate progress against goals
- Support marketing and demand generation efforts through resource allocation
- Conduct regular team evaluations using direct observation, peer feedback, and sales feedback
- Ensure proper resource alignment and effective utilization of skill sets within the assigned region
- Manage day-to-day activities including resource scheduling, expense review and approval, activity reporting, and commissions
- Bridge strategic market outcomes with ServiceNow's technology approach and financial impact for partners
- Lead teams on large partner transformation opportunities to accelerate partner outcomes and market penetration
The role requires strong internal matrix leadership, the ability to work across multiple organizational levels (from Enterprise Architects to C-suite executives), and proven capability to manage change and ambiguity in a dynamic environment.
Requirements:
- 7+ years of experience building or leading pre-sales or professional services organizations (partner-aligned organizations preferred)
- 7+ years of experience coaching, mentoring, and managing senior-level professionals
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VPs, and CXOs)
- Proven ability to motivate and inspire a growing team of leading Solutions Architects
- Strong internal matrix leadership and relationship-building abilities with cross-functional counterparts
- Ability to prioritize resources and broker internal compromise to achieve optimal outcomes across competing priorities
- Strong communication skills with both technical and non-technical audiences
- Experience with project problem diagnosis, solution development, client communications, facilitation, documentation, and expectation management
- Experience working with Service Providers, Outsourcers, and Global System Integrators
- Proven ability to connect strategic market outcomes to technology solutions and financial impact
- Ability to manage change and ambiguity with action-orientation and drive in a dynamic environment
