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Salary: USD 180,000 - 215,000 / annual
CLEAR is building a secure identity platform transforming how people live, work, and travel. With 43+ million members and a growing partner network, CLEAR operates across airports, stadiums, and everyday environments.
The Director, Sales Performance & Enablement will own the strategy and systems driving sales performance across CLEAR's airport network. Reporting to the VP, Sales & Service, you'll translate commercial priorities into playbooks, tools, incentives, and field execution that improve conversion and sales volume. This is a hands-on leadership role combining data-driven strategy with field leadership.
Key Responsibilities:
- Own airport sales execution strategy, developing scalable playbooks, tools, quality standards, and performance frameworks that drive conversion and sales volume across the network
- Analyze sales performance, market dynamics, and field insights to set network targets, identify opportunities, prioritize investment, and translate data into clear actions for the field
- Build a test-and-learn engine across high-volume airports, rapidly piloting sales approaches, scripts, tools, and incentives, then scaling what works network-wide
- Partner with Field Operations leaders to embed sales standards, coaching rhythms, and performance cadences into station operations, driving consistent execution through influence and shared accountability
- Lead a high-performing team focused on sales performance intelligence and field quality; partner with People and Finance to design commission structures, incentives, and recognition programs
Success Metrics:
- Network-wide improvement in sales conversion and volume
- Adoption and consistent execution of sales playbooks, tools, and quality standards across airport locations
- Measurable performance lift from pilots that successfully scale across the network
- Effectiveness of incentive programs in driving targeted sales behaviors and business outcomes
Requirements:
- 8+ years of experience in sales enablement, commercial strategy, sales operations, or performance leadership within a multi-site retail, hospitality, travel, or other customer-facing business
- Ability to translate complex performance data into clear strategies, targets, and actions that improve front-line sales results
- Proven credibility with operational leaders and ability to drive adoption across teams you influence rather than directly manage
- Demonstrated ability to move from strategy to execution quickly, testing hypotheses in the field and adapting based on data, customer behavior, and front-line insights
- Hands-on, field-forward leadership style; comfortable spending significant time in airports nationwide to understand performance firsthand and drive scalable improvement
- Willingness to travel locally and nationwide across the airport network with anticipated travel of 25-50%
