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Salary: USD 180,000 - 200,000 / annual
Upgrade is seeking a Director of Product Management for its Fraud team. In this pivotal role, you will own and drive strategic initiatives shaping Upgrade's end-to-end fraud detection architecture, advanced risk models, third-party data integrations, and consumer verification systems.
You will be responsible for spearheading engineering scrum teams, resolving cross-functional trade-offs, and partnering closely with fraud management, information security, data, and operations teams to deliver impactful, high-integrity outcomes.
Key responsibilities include:
- Drive product development for all of Upgrade's fraud infrastructure including detection, models, third-party data integration, and consumer verification measures
- Facilitate cross-functional decision-making, driving key trade-offs between conversion, fraud prevention, information security, and operational considerations
- Partner closely with Upgrade's fraud management team to monitor and drive improvements on all relevant fraud KPIs
- Act as product owner for scrum teams working to ship fraud platform enhancements
- Evaluate and drive implementation of new third-party data and software integrations
- Work closely with the operations team to monitor, troubleshoot, and solve issues
About Upgrade: Founded in 2017, Upgrade has helped over 7.5 million customers access over $42 billion in consumer credit. The company is backed by prominent technology investors and was most recently valued at $7.3B. Upgrade has been recognized as one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In and the San Francisco Business Times, and Best Startup Employer by Forbes.
The role is hybrid-based in Upgrade's downtown San Francisco office, with onsite work required on Tuesdays and Thursdays.
Requirements:
- 10+ years of product management experience in a fast-paced, entrepreneurial environment
- Significant expertise in fraud strategies, models, data sources, and infrastructure in a fintech environment (preferred)
- Proven track record in leadership, organizational conflict resolution, and data-driven decision-making
- Fluency with product development tools, SQL, web analytics, and A/B testing software
- Experience with third-party APIs and solutions integration
