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Delinea is a cloud-native identity security platform that uses AI-powered intelligence to govern human and machine identities across modern enterprises. The company has achieved 99.995% uptime, serves global customers, and is backed by TPG.
The Director, People Experience & Operations will lead a global People Operations team and own how work gets done across the entire employee lifecycle—from onboarding through offboarding. This role manages a team of People Operations and Experience Analysts plus a Facilities Manager, and partners closely with HR Business Partners, Talent Acquisition, Total Rewards, IT, Legal, and Finance.
Key responsibilities include:
**People Operations & Service Delivery:** Own day-to-day global People Operations including transactions, workflows, records, escalations, and case management with clear SLAs and measurable quality standards. Design and mature HR service delivery (intake, triage, routing, documentation, self-service) to enable scaling without linear headcount growth. Establish operational metrics and reporting on cycle times, volume, accuracy, and employee sentiment. Serve as escalation point for complex, ambiguous, or high-sensitivity operational issues.
**Employee Lifecycle & Experience:** Own end-to-end employee lifecycle and drive toward a cohesive experience. Lead redesign of onboarding and offboarding—the two moments that shape employee perception—with cross-functional orchestration across IT, Security, Facilities, and hiring managers. Partner on employee development and growth programming. Continuously identify and remove friction in the employee journey using data-driven prioritization.
**Employee Listening, Engagement & Communications:** Build and operate an active employee listening program with survey strategy, cadence, analysis, and closed-loop action planning. Translate listening data into clear recommendations for executives and people leaders. Own People team communications including calendar, channels, voice, and standards.
**Compliance, Data & Risk:** Ensure global compliance across employment documentation, recordkeeping, data privacy, and statutory requirements in all operating countries. Lead documentation and compliance audits with durable controls. Own operational side of global mobility and immigration. Uphold HR data integrity and access standards—critical in an identity security company.
**Process Design & Systems Partnership:** Own process design behind People systems, defining workflows, business rules, and service standards.
The ideal candidate understands talent density, hires selectively, sets a high bar, and builds small teams that outperform larger ones.
