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Justworks is seeking a Director of Payments and Fraud Operations to lead two critical teams responsible for the accurate and timely movement of customer funds and protection from financial and fraud-related risk. This is a strategic leadership role in a high-growth, regulated fintech environment.
You will set the strategic direction for both Payments and Fraud Operations functions, ensuring customer funds move reliably at scale while maintaining full AML compliance. You'll elevate these functions as strategic enablers of revenue growth, customer trust, and faster payment products without increasing financial exposure.
Key responsibilities include:
**Team Leadership & Development**: Build and develop a high-performing team, coach leaders and individual contributors to strengthen subject matter expertise, set clear vision and priorities, and foster accountability and continuous improvement.
**Payments Operations Excellence**: Own the end-to-end payments lifecycle across product lines, ensuring accurate and timely payroll processing. Strengthen risk management through improved visibility and proactive customer engagement. Enable faster payment methods and expanded timelines while maintaining strong risk posture. Drive data-driven decision-making to identify inefficiencies and measure outcomes.
**Fraud & AML Protection**: Maintain full compliance with AML industry standards and protect against fraudulent activity across all business lines. Oversee onboarding and ongoing screening processes including fraud review, AML checks, and lifecycle monitoring. Stay ahead of evolving fraud and financial crime landscapes.
**Automation & Innovation**: Partner with Product and Engineering to prioritize tooling investments and leverage AI/automation to reduce manual effort, expand throughput, and strengthen controls.
**Executive Leadership**: Serve as the senior voice on payments operations and fraud risk in executive decision-making. Partner closely with Product, Engineering, Accounting, Treasury, Customer Success, and Customer Support to align on priorities and delivery.
You are an experienced operations leader with proven ability to scale payments and fraud functions in high-growth, regulated environments. You combine deep subject matter expertise with strong business acumen, balancing risk management with operational speed and customer experience. You lead with rigor and judgment, stay relentlessly focused on the customer, and build high-performing teams and systems that scale.
