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Napster is seeking a Director of Partner Ecosystem & Community Growth to build and scale programs, communities, and activation models that accelerate the company's global partner ecosystem. Reporting to the SVP of Partnerships & Ecosystem, you will lead Partner Program Leads and own the strategic and operational execution of partner growth initiatives across priority markets and verticals.
In this role, you will:
- Build and scale partner and ecosystem growth programs across priority markets and verticals
- Develop executive and partner communities, including roundtables, learning programs, councils, and strategic engagement initiatives
- Create repeatable models for partner recruitment, activation, and ecosystem engagement
- Lead Partner Program Leads and provide clear priorities, operating rhythms, and accountability
- Develop programs that connect partners, customers, and strategic opportunities
- Support design partnerships, lighthouse initiatives, and joint go-to-market activities
- Build scalable activation models around partner experiences, strategic locations, and ecosystem initiatives
- Establish clear KPIs, dashboards, and measurement frameworks
- Evaluate program performance and determine what should scale, evolve, or stop
- Work closely with partner-facing teams to convert ecosystem engagement into qualified opportunities and pipeline
You will collaborate across Strategic Partnerships & Alliances, Global Channels, Partner Marketing, Commercial Enablement, Partner Account Management, Partner Operations, Sales, Product, Technical Partner Management, and Developer Relations.
About Napster: Founded in 1999 on the principle of democratizing access to music, Napster now builds embodied, multimodal AI agents that engage employees and customers through video presence, voice, and text. The agents are designed to work alongside people rather than replace them, carrying institutional knowledge into every interaction to elevate user experience and improve business outcomes.
REQUIREMENTS:
- 12+ years of experience across ecosystems, partnerships, growth programs, strategic programs, business development, and community-led growth
- Proven ability to build and scale repeatable partner or ecosystem programs
- Strong execution skills and ability to manage multiple initiatives simultaneously
- Highly process-driven and comfortable creating structure in fast-moving environments
- Strong analytical mindset with experience defining KPIs, dashboards, and ROI
- Commercially minded with strong understanding of how ecosystem activity translates into opportunity creation and growth
- Experience working with hyperscalers, GSIs, technology partners, channel ecosystems, or enterprise platforms
- Strong cross-functional leadership and stakeholder-management skills
- Ability to operate as both a strategic sounding board and hands-on executor
- Comfortable using modern AI tools to improve research, program design, analysis, and execution