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Infinitum is seeking a Director of Technical Services to lead field service, commissioning, and customer support operations for its innovative Aircore motor technology in the Commercial & Industrial market. This is a hands-on leadership role requiring deep technical expertise in 480VAC industrial motors, Variable Frequency Drives (VFDs), HVAC systems, and control systems, combined with strong people-management capabilities.
You will serve as the senior technical authority and escalation point for complex field issues involving electromechanical systems, drive faults, harmonics, and communication protocols (MODBUS/BACnet). Responsibilities include diagnosing and resolving challenging technical problems, providing expert guidance on wiring, voltage/current analysis, and root-cause analysis, and interpreting industry standards (NEC, AMCA, IEEE 519, NEMA) to inform service practices.
You will lead, mentor, and develop a team of Field Service Technicians and Field Engineers, managing staffing, scheduling, dispatch, and workload balancing across multiple regions. You'll set performance expectations, conduct reviews, and build a culture of safety and customer-first problem solving.
Key responsibilities include designing and delivering technical training programs, hands-on labs, and certification paths for technicians; developing instructor guides and troubleshooting scenarios; and keeping training current with product releases and industry standards. You will establish and standardize service processes including commissioning procedures, preventive maintenance protocols, and RMA/warranty handling.
You'll analyze field service and warranty data to identify failure trends, define and track key metrics (first-time-fix rate, mean-time-to-resolution, response time, callback rate), and drive continuous improvement initiatives. You will partner closely with Engineering, Product, Sales, and Quality teams to support new product introduction, design-for-serviceability, and turn field learnings into product improvements.
Required: Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electromechanical/Industrial Technology, or equivalent; 8+ years of progressive technical experience in industrial motor, drive, or HVAC systems; hands-on troubleshooting expertise; and demonstrated team leadership.
