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POSH is a community-building platform that enables users to launch, monetize, and discover in-person communities based on shared interests. Founded by event organizers, the company has grown to 70 employees, 10M+ users, $70M in venture funding, and facilitated over $400M in transactions in 6 years.
As Director of Revenue Operations, you will be the operational architect behind Posh's Go-To-Market organization. You will own the systems, processes, planning, and data that enable Sales, Community, Customer Success, Account Management, Marketing, and Support to operate as a unified revenue engine.
Your core mandate is translating ambitious growth goals into executable plans. Key responsibilities include:
- Sales Planning & Forecasting: Own annual and quarterly planning across quotas, capacity, headcount, territories, coverage, and pipeline requirements.
- Post-Sale Performance: Partner with Customer Success and Account Management on NRR, churn, product adoption, renewals, book distribution, capacity planning, compensation, and hiring forecasts.
- GTM Systems & Data: Set strategy for CRM, forecasting, prospecting, enablement, reporting, automation, and AI while ensuring data is clean, reliable, and decision-ready.
- Pipeline Management: Own forecasting, pipeline inspection, CRM hygiene, and operating rhythms to provide leadership with clear visibility into performance, risk, and next actions.
- GTM Operating System: Build and improve processes behind qualification, routing, handoffs, renewals, deal velocity, and ownership across all revenue-facing teams.
- Community Marketing-to-Sales Funnel: Define MQL qualification, lead routing, follow-up expectations, and tracking from lead generation through closed-won.
- Team Leadership: Lead a 3-person team across Revenue Operations, Enablement, and GTM Engineering while driving adoption of systems and processes needed to scale.
You will partner closely with the VP of Revenue and GTM leaders to ensure every team has clear goals, clean data, appropriate coverage, and the operating infrastructure required to hit targets.
REQUIREMENTS:
- 7+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy, including team leadership in a high-growth environment
- Deep experience owning sales planning, forecasting, pipeline management, and capacity planning across quotas, headcount, territories, coverage, and pipeline requirements
- Proven track record of improving conversion, deal velocity, seller productivity, and forecast accuracy through better systems, processes, and operating rhythms
- Experience building operational infrastructure across the full customer lifecycle, from Marketing and Sales through Customer Success, renewals, retention, and expansion
- Strong CRM, data, and GTM systems expertise with analytical ability to turn messy data into clear recommendations and operating decisions
- Strong cross-functional leadership and builder mentality, with experience driving change across Sales, Customer Success, Account Management, Marketing, Finance, Product, Data, and Support
NICE TO HAVE:
- Experience at a high-growth marketplace, fintech, or consumer technology company
- Experience scaling a GTM organization through a major growth stage (Series B through Series D)
- Experience owning or partnering on compensation design, Deal Desk, and sales enablement
- Experience implementing or migrating major CRM, Customer Success, or GTM platforms
- Experience building Revenue Operations functions or teams from earlier stages of maturity
