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Payoneer is a global fintech platform serving over 2.5 million users across 190+ countries, simplifying cross-border payments, compliance, multi-currency management, and business intelligence for underserved businesses worldwide.
You will lead growth and activation across the customer lifecycle—from discovery through onboarding to long-term engagement. This is a director-level role managing a team of product managers, with accountability for strategy, execution, and outcomes in a highly regulated fintech environment.
Key Responsibilities:
• Lead growth across the full customer lifecycle, owning conversion and activation metrics from first touch through onboarding.
• Expand Payoneer's presence across multiple surfaces: mobile, partner integrations, marketplace channels, and API-first flows. Define how each surface functions as a distinct front door while maintaining coherent journeys.
• Own the end-to-end customer experience: discovery, solution definition, delivery, outcomes measurement, and post-launch learning. Manage the experimentation engine that continuously improves onboarding and verification flows.
• Build and lead a team of product managers. Hire, coach, set quality standards, and empower them as visible owners of their areas, freeing yourself to think strategically 6+ months ahead.
• Set strategy and defend the roadmap to senior leadership. Define priorities, sequence bets, and adjust based on learning and data.
• Partner cross-functionally with Marketing, GTM, Partnerships, Compliance, Risk, Operations, and Engineering. Become fluent in their domains to collaborate effectively and drive growth responsibly in a regulated business—winning on conversion without compromising quality.
• Act as the customer's internal advocate. Spend time with customers, understand their needs deeply, and champion their perspective in every prioritization decision.
• Communicate proactively and clearly. Keep stakeholders and your team informed about what you're doing and why without requiring them to ask.
• Leverage AI strategically. Integrate AI into the customer journey where it removes real friction (personalization, guided onboarding, intelligent routing), and use it to accelerate team research, synthesis, and execution.
Requirements:
• 8+ years of product management experience, including 3+ years managing product managers.
• Track record of owning growth or activation outcomes in fintech, marketplaces, or consumer-grade B2B products, ideally in a regulated domain.
• Proven experience launching and scaling new surfaces (mobile, partner-embedded, marketplace, API-driven) with a clear understanding of how multi-surface journeys stay coherent.
• Data mastery: fluency in analytics, funnels, cohorts, experiments, and statistical reasoning, combined with commitment to qualitative research and customer insights.
• Hands-on experience shipping AI-powered product capabilities (personalization, guided/conversational onboarding, intelligent routing) with grounded judgment about where AI adds value.
• Attention to detail (required in fintech compliance and UX).
• Bias for action, excellent judgment, and strong communication skills.
• Customer-centric mindset with a designer's eye for craft and business impact.
