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Director of Product

Citymapper - San Francisco, CA, United States - In-office

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Salary: USD 200,000 - 250,000 / annual

Via is a transportation technology platform serving as the backbone for modern public transit networks globally. Remix, Via's premier transit planning and scheduling platform, is trusted by transit agencies worldwide to design networks, model scenarios, and optimize service. You will serve as Director of Product for Remix, owning the vision and execution of a multimodal planning and scheduling system that gives transit agencies a single, authoritative platform for making smarter decisions across all service types they operate. This is a high-ownership role with direct impact on how millions of riders experience public transit daily. Key responsibilities include: - Define and own the product vision and roadmap for Remix as the global standard for multimodal transit planning and scheduling, spanning fixed route, paratransit, microtransit, and emerging modes - Build the framework for data-driven scheduling, enabling agencies to optimize driver and vehicle time through intelligent analysis of ridership patterns, operational constraints, and service goals - Deeply understand and incorporate labor union rules, collective bargaining agreements, and workforce regulations into the product in a way that is structured yet flexible enough to adapt as those rules evolve - Connect planning and scheduling seamlessly to live operations, reducing the gap between what is scheduled and what is executed - Partner closely with engineering, design, data science, and go-to-market teams to move from vision to shipped product with clear milestones and measurable outcomes - Engage directly and frequently with transit planners, schedulers, and operations leaders to surface unmet needs and validate product direction - Stay current on industry trends, emerging regulations, and competitive dynamics to keep Remix ahead of the market You will balance strategic vision with operational detail, simplify complexity by translating divergent customer needs and intricate business rules into clean, scalable product decisions, and bring deep empathy for the professionals who use your product daily—planners, schedulers, dispatchers. Requirements: - 10+ years of product management experience, including ownership of complex enterprise software products - Track record of shipping high-quality products for sophisticated, workflow-heavy enterprise environments where the cost of getting it wrong is high - Systems thinker who can hold both strategic vision and operational detail - Strong instincts for simplifying complexity and translating divergent customer needs into clean, scalable product decisions - Deep empathy for end users and ability to design with their real working context in mind - Ability to quickly become technically fluent in underlying data models and entities that power scheduling and operations systems (blocks, runs, trips, stops, vehicles, duties, pairings) - Strong, credible voice in technical architecture decisions alongside engineering partners; capable of evaluating tradeoffs and advocating for platform choices that serve both current product needs and long-term scalability - Experience with resource management, labor scheduling, or workforce optimization software is a strong plus - Experience in transportation, transit, or logistics is a plus but not required; intellectual curiosity and ability to learn technical domains quickly matter more

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