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inquirED is a fast-growing edtech startup founded by teachers to bring rigorous and joyful learning to every student. The company offers an integrated portfolio of curricula including Inkwell (ELA and social studies), Inquiry Journeys (elementary social studies), and Great First Eight (PreK–2 foundational literacy). These products are used across schools and districts nationwide.
As Director of Partner Experience, you will lead the team responsible for ensuring teachers, schools, and districts receive timely support, meaningful professional learning, and a customer experience that drives long-term success, renewal, and expansion. This is a pivotal moment: inquirED is scaling from a single flagship product to a true multi-product portfolio, and the Partner Experience team is evolving alongside it.
You will own day-to-day leadership of the Partner Experience team, eventually managing operations across all three products to ensure partners experience one seamless, high-quality relationship with inquirED regardless of which curriculum they use. You'll manage people, capacity, and processes while partnering closely with Sales, Marketing, and Product to ensure partner insights inform how the company serves customers and continuously improves the experience.
Key responsibilities include translating organizational strategy into operational excellence; identifying operational gaps and optimizing team workflows; surfacing trends from partner feedback; recommending improvements based on daily insights; building effective systems; coaching the team; and refining how Partner Experience operates to enable scaling without adding complexity for partners. You'll report to GTM leadership and partner closely with the Head of Sales.
This role is ideal for someone who thrives in building systems, leading teams through growth, and ensuring customer success drives product and organizational decisions.
