SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Guesty is a fast-growing hospitality technology platform serving property managers globally with automation, optimization, and operational scaling tools. The company integrates with 150+ industry partners including Airbnb, Vrbo, Booking.com, and Expedia, and operates with 900+ team members across 16 countries.
As Director of CX Operations, you will lead a hands-on operational role focused on customer experience excellence through AI and automation. Your responsibilities include designing and optimizing customer-facing workflows using tools like n8n, Make, and Claude; owning billing and payment operations; and managing a significant portion of Guesty's day-to-day CX operations.
You will drive Guesty's shift toward an AI-first operational approach in a fast-paced environment, ensuring processes are well-defined and enhanced by intelligent automation, data analytics, and AI capabilities. This is a strategic leadership position where you'll combine operational excellence with emerging technology to create competitive advantage in the hospitality industry.
The role requires hands-on involvement in workflow design, process optimization, and team leadership to deliver top-tier guest experiences while maintaining efficient, data-driven operations. You'll work cross-functionally to integrate AI and automation into core CX processes, particularly in billing, payments, and customer support operations.
