SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
OpenGov is seeking a Director of IT Operations to lead global IT operations and end-user services across teams in Pune and the US. Reporting to the Sr. Director of Enterprise Technology, this role owns the core IT platform stack (Google Workspace, Slack, Atlassian, Okta), network management, IT systems administration and engineering, global IT asset and inventory management, and office IT infrastructure buildouts.
Key Responsibilities:
- Lead and develop the global IT operations and end-user services function across Pune and US teams
- Own global End User Services strategy, setting standards, SLAs, and quality benchmarks across all sites
- Manage IT systems administration, engineering, and partner with Systems Engineering on joint initiatives
- Own the IT operations roadmap and budget, including managed service provider (MSP) strategy
- Manage the core IT stack: Google Workspace, Slack, Atlassian (Jira, Jira Service Management, Confluence), and Okta (including SSO, provisioning, access policy)
- Own network management and connectivity across all sites, ensuring reliable and secure infrastructure
- Design and maintain global office IT infrastructure, including new-site buildouts in partnership with Workplace
- Manage global IT asset and inventory management from procurement through retirement, including vendor relationships
- Ensure support quality and SLA attainment at every site with consistent workflows and escalation paths
- Serve as senior escalation for major incidents and own change control for core systems
- Partner with Security to uphold identity, endpoint, and data-protection standards
- Ensure IT systems and processes meet compliance requirements (e.g., SOC 2), including audits and access reviews
OpenGov is the leader in AI and ERP solutions for local and state governments in the US, serving over 2,000 cities, counties, state agencies, school districts, and special districts. The company operates in a fast-paced, results-driven environment with 800+ employees globally, headquartered in San Francisco with offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.
Requirements:
- 13+ years in IT within a cloud-first, SaaS environment, including 6+ years managing IT teams with experience managing managers or team leads
- Experience leading globally distributed teams across sites and time zones, including offshore and India-based teams
- Deep, hands-on expertise with Google Workspace, Slack, Atlassian, and Okta, with strong Okta IAM depth (SSO, provisioning, access policy)
- Solid grounding in ITSM/ITIL, including SLAs and incident, change, and problem management
- Experience running IT asset/inventory, network management, and office IT infrastructure/buildouts across multiple locations
- Ability to set strategy and direction while staying hands-on; experience scaling IT operations in a high-growth, multinational environment
- Strong understanding of security and compliance (e.g., SOC 2) as it applies to IT operations
- Clear communicator and leader who sets standards, develops talent, and partners effectively with senior stakeholders
- Bachelor's in IT/CS or equivalent experience
- Experience owning office IT infrastructure, site expansion, and new-site buildouts
- On-site in Pune required
Nice to Have:
- Experience selecting and managing MSP relationships
- Experience supporting teams across both India and the US
- Familiarity with endpoint/MDM platforms (Kandji, Jamf, or Intune) and EDR tooling
- Scripting and automation experience (Bash, Python, or PowerShell) to drive an automation-first team
