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Klaviyo seeks a Director of Global Field Enablement to own enablement strategy and operating model across the full go-to-market and post-sale lifecycle. This role is accountable for measurable outcomes: faster ramp, higher productivity, stronger quota attainment, and consistent adoption of Klaviyo's sales and customer engagement methodologies across Sales, Business Development, Customer Success, and Partnerships.
Key responsibilities include:
Strategy & GTM Alignment: Own the enablement KPI framework (ramp time, quota attainment, win rate, pipeline conversion, multi-product adoption) and partner with GTM, Product, and Marketing leaders to build a shared roadmap and prioritize investment against the highest-leverage gaps.
Sales & Post-Sale Enablement: Design and deliver enablement across the full customer lifecycle—from outbound/inbound pipeline generation (BDR/SDR) through AE selling, account management/expansion, and post-sale onboarding, adoption, retention, and expansion. Build and maintain playbooks, prospecting frameworks, battlecards, objection-handling guides, and talk tracks that extend Klaviyo's Sales Methodology.
Product Launches & Field Kickoff: Lead planning and execution of product launches and own end-to-end program management of Field Kickoff, serving as connective tissue across Sales, Marketing, Product, and Customer Success.
Technology & AI: Own the global enablement tech stack (content/knowledge management, conversation intelligence, LMS) and lead evaluation and adoption of AI-driven tools for coaching, content delivery, deal inspection, and productivity. Build reinforcement and manager-coaching systems that make new behaviors stick.
Process & Operations: Partner with Marketing, Sales, Partner, and CS Ops to streamline GTM processes and co-develop frameworks for pipeline management and forecasting accuracy. Drive training, certification, and manager reinforcement so standard processes get embedded in daily behavior.
Global Operating Model & Leadership: Design an operating model balancing central standards with regional autonomy. Lead and develop a high-performing, globally distributed enablement team, providing coaching, mentorship, and clear growth paths.
This role partners closely with GTM Operations, Sales, Business Development, Customer Success, Partnerships, Product, Product Marketing, and RevOps, increasingly leveraging AI-enabled tools. It also aligns with adjacent enablement teams—Channel & Partner Enablement, ProServe Enablement, and Learning & Development—to drive unified standards.
