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Salary: USD 214,800 - 550,200 / annual
Veeam is the Data and AI Trust Company, specializing in data resilience and data security posture management. As Director of Digital Experience, you will own the experience strategy across veeam.com and global digital properties, setting standards, governance, and roadmap for teams across the organization.
You will serve as the connective tissue between business strategy and digital execution, uniting research, content structure, journey design, and measurement into one operating model. You'll translate brand and visual direction from the Creative team into the interfaces and journeys customers move through.
Key Responsibilities:
- Own the experience layer across veeam.com and every global digital property, defining customer journeys, interaction models, navigation, and page standards
- Lead research and discovery through user interviews, surveys, usability testing, and competitive analysis, translating findings into content structure, user flows, and journey maps
- Own and evolve Veeam's UI Kit as the authoritative basis for delivery, applying brand identity and visual design direction to documented components, patterns, and interaction standards
- Drive continuous improvement by blending qualitative insight with performance data to surface friction and connect design decisions to business outcomes
- Partner with executive and functional leaders to shape digital priorities, investment, and long-term roadmap
- Work closely with Creative, content, web development, operations, and technology teams to ensure elevated experiences and capabilities ship together at scale
- Grow the team's business fluency and craft while leading relationships with agencies, contractors, and strategic partners
Technologies: Google Analytics 4, Adobe Customer Journey Analytics, Microsoft Clarity, Adobe Target, UserTesting, Adobe Experience Manager, Figma, Sketch, Adobe XD, and the wider marketing technology stack.
Requirements:
- 10+ years in user experience or digital experience, including 5+ years leading teams
- Proven ownership of a large-scale, multi-language corporate website or digital ecosystem
- Demonstrated experience connecting experience and journey work to measurable business outcomes such as conversion and pipeline
- Hands-on fluency with enterprise content management, design and prototyping tools, and web analytics and testing platforms
- Experience building and governing a user interface kit or design system in partnership with a brand or creative team, and driving adoption across multiple teams
- Ability to influence senior stakeholders without direct authority and balance competing priorities across a global organization
- Working knowledge of accessibility standards (WCAG) and experience building compliance into delivery
Bonus: Experience in enterprise B2B technology, software, or security; familiarity with Adobe Experience Cloud ecosystem; prior work with globally distributed teams and multi-region localization; practical experience applying AI to research synthesis, production, or QA; background in content strategy, information architecture, or service design.
