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Salary: USD 170,000 - 250,000 / annual
Pylon is an agentic support platform purpose-built for B2B companies, enabling human-agent collaboration on customer work across multiple channels. The platform enriches interactions with account-level context, automates low-impact work, and surfaces answers proactively. Backed by a16z, BCV, General Catalyst, and Y Combinator, Pylon serves over 1,500 companies including Linear, Cognition, Modal Labs, and Incident.io.
In this Product Designer role, you will be a core member of the design team working directly with cofounders and product managers. You'll own the full design lifecycle from problem discovery through high-fidelity execution. Key responsibilities include:
- Deliver production-ready designs within 7 days of project kickoff
- Conduct deep dives into customer problems and feedback to inform design decisions
- Collaborate iteratively with product and engineering throughout development (no waterfall approach)
- Navigate both problem and solution spaces with cofounders and peers
- Facilitate constructive decision-making when opinions differ
- Define broad user flows for new features
- Create high-fidelity mockups and thoughtful UI/UX solutions
- Contribute to and evolve the design system alongside the existing design team (Wendy, Ben, Natasha, Oliver) and engineering partners
- Validate design choices using analytics data
You'll work in-person in San Francisco with a growing team of 90, collaborating closely with a talented group of designers and engineers. The role offers the opportunity to shape product direction at a fast-growing, well-funded company.
REQUIREMENTS:
- 3+ years of product design experience
- Located in or willing to relocate to San Francisco; must work in-person
- Highly organized, hardworking, and fast-moving
- Genuine interest in tinkering with the product and suggesting improvements
