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Rev is seeking a Director of Design to lead the design function and establish a cohesive product vision across the organization. This is a hands-on player/coach role based in Austin, TX, requiring 2-3 days per week in the office.
You will own design as a function, accountable for the quality and consistency of customer experience across Rev's products. Working closely with Product and Engineering leadership, you'll identify experience gaps, set clear priorities for improvement, and translate vision into shipped work. You'll personally lead critical design initiatives from discovery through implementation while coaching the existing designer, strengthening their craft and judgment, and building repeatable design practices.
Key responsibilities include:
- Establishing design vision, standards, and quality expectations for interaction design, visual craft, usability, accessibility, and consistency
- Building and maintaining a regular customer feedback loop through direct conversations, workflow observation, discovery, and usability testing
- Translating customer research findings into product priorities and design decisions, validating impact of shipped improvements
- Personally leading high-impact design work from problem definition through exploration, prototyping, implementation, and iteration
- Coaching the existing designer through close collaboration, actionable feedback, and clear expectations
- Establishing design reviews with cross-functional leadership; actively seeking and incorporating feedback
- Surfacing disagreements early, understanding underlying concerns, and guiding teams toward clear decisions
- Strengthening design systems, shared components, and working practices for consistency and speed
- Developing thoughtful approaches to AI-powered experiences, including uncertainty, transparency, user control, and recovery
- Bringing Product and Engineering into direct customer learning to build ongoing understanding of customer needs
Requirements:
- Track record of leading design across complex products, taking ownership of design quality and influencing direction beyond own projects
- Exceptional taste demonstrated through recent shipped work with strong interaction design, visual craft, and meaningful customer impact
- Ability to articulate compelling design vision and translate it into clear standards, priorities, and shipped experiences
- Substantial hands-on design ability, including proficiency in Figma and modern prototyping methods, with willingness to personally tackle critical design problems
- Deep customer curiosity and experience building ongoing feedback loops connecting research, usability testing, and product data to decisions
- Experience raising quality of others' work through coaching, critique, and clear expectations
- Comfort with design reviews and feedback; ability to show how input from customers and colleagues improved work
- Strong partnerships with Product and Engineering leaders, balancing customer needs, business priorities, and technical constraints
- Proven conflict-resolution skills with examples of addressing consequential disagreements and guiding teams to decisions
- Confidence to advocate for quality with openness to change direction when evidence calls for it
- Experience building or improving design systems with strong foundation in accessibility and responsive design
- Practical experience designing AI-powered products and using AI in the design process
- Austin location with ability to work regularly in person with Build team and senior leadership
Nice to have: Experience with AI products, B2B SaaS, legal technology, media workflows, speech technology, or conversational intelligence; familiarity with AI-enabled design tools (Claude Design, v0, Builder.io, Replit, Lovable, Base44); familiarity with GitHub and AI-assisted development tools; experience with Linear or similar project tracking; experience with Mixpanel or similar analytics; startup or dynamic environment experience; bachelor's or master's degree in Interaction Design, HCI, or related field.
